Plugged in my Garmin Nuvi 57 to my PC to see if there were any updates.There was a map update so I kicked off the update using Garmin Express.In the middle of the map update, Garmin Express detected a software update and it kicked that process off too.Half-way through both updates, Garmin Express stopped and said that it couldn't install the software and removed Garmin Express from my PC together with the desktop icon.I contacted Garmin who told me it was my PC and tried to convince me that the disk was nearly full. When I pointed out that the disk was half empty, they told me to re-install Garmin Express. I tried but it would let me.Garmin told me to de-install Garmin Express and re-install it. It wouldn't let me de-install it either.Garmin tried to convince me that it was my PC and that I should install Garmin Express on a different PC or buy a new PC because mine was obviously wrecked.I asked to speak to a manager.Garmin refused and hung up.I did some digging around and finally looked at the Windows Task Manager. There were 3 Garmin tasks in-flight.I closed the PC down and re-stared it.I went to he Windows Task Manager. There were 3 Garmin tasks were still in-flight. My best guess was that 1 task was attempting to update a map. The second was trying to uninstall Garmin Express and the third was trying to install it and all 3 were in conflict.I deleted all 3 tasks and re-booted.I tried to uninstall Garmin Express, but it installed itself and placed the icon back on the desk top.It then said that there was a software update. I installed the update. It worked.It then said that there was a map update. I installed the update. It worked. 30 minutes later, I finally calmed down and called Garmin support back. I told them that I'd sorted their problem out which was caused by their software allowing multiple tasks to run simultaneously.The new Garmin support guy blamed my PC in spite of the fact that garmin express should not have allowed multiple process to run at the same time.I asked to speak to a manager.He hung up.Garmin are deserving of their terrible support rating.They are a sh1t company.
