They are blatantly about screwing over the customer. I’ve purchased a Fenix 6X Pro Solar that’s worth $1600 and there are massive heart rate inconsistencies based on faulty software. Garmin is ignoring these issues all over their forum, but have been confirmed that they are aware of the issue and have admitted they haven’t been able to fix. The issue has been present since the device launch and is still present almost one year later. Further to that, because I purchased my device on eBay, even though it was brand new, sealed, boxed and legitimate, they are refusing to provide warranty. I don’t really see how that could ever be an excuse for a company to get out of fixing their OWN faulty products but now I’ve seen everything. Garmin are a poor company, with poor values, poor products, poor customer service and poor software development. Stay away, this is the second device I am about to get rid of. I’ve learnt my lesson this time.
