Bought the Vivoactive watch on a whim. When it was fully charged I started to wear it. Within a few hours the battery was flat, I would say less than 2 hours! Looked at forums online and it basically transpired that in order for the watch to function for any length of time you have to have almost all the features turned off! What is the point of this? Anyway for this reason I returned it for a refund. Using tracked Royal Mail it was received and signed for..... Then nothing! No refund, so called customer service. Quarantine for 3 days, then refund will be processed. Seemed a reasonable response so waited well over a week. Called again, and after a very thorough conversation with a very helpful call handler was told my refund would be processed immediately. It wasn't! I raised a paypal dispute with no response so escalated to a claim. Still no response from Garmin so Paypal refunded me. Shocking customer service, won't be rushing to buy online again without seeing the product. Whats the point of a watch with features you have to have turned off for the battery to last more than a couple of hours!
