Purchased a Vivoactive 4 a month ago. After spending a half hour in a chat with the Agent (where he was partially attentive and clearly managing multiple interactions) , I was told to send the watch for a refurbished unit and it would take 14-20 business days. It's ridiculous to expect that swap given the watch is a month old and inferior from what I'm used to compared to other manufacturers. I should have purchased a watch from Costco where customer service is phenomenal and I don't need to deal with poor service from Garmin agents.
