My watch was broken and under warranty. I sent my old watch back like asked with box. I got sent a refurbished watch, not a new watch replacement. This came without any box or charging cables. I challenged Garmin and told them that they have reduced any sell on value without a box and told them I had not received any emails from them stating to not return the box or cables. There only response was we can not help you. Very disappointed in the service and would be very hesitant to purchase from them especially considering the fault was under warranty. Imagine the trouble you would have if it was not.
