Amber Mcstravick from the customer service team was outstanding when I encountered issues with my newspaper delivery. She was the person I first spoke to on the livechat when I reported the issue and followed through with the case since then. She was very kind and sympathetic and arranged for my missed delivery to be sent out again (this was received the very next day). She then followed up with me regularly via email until my issue was resolved. Amber is a real asset to the company, it is people like her that really makes a difference to subscriber satisfaction!
