One of the few decent UK newspapers, but with the most dreadful customer service. I have had two poor experiences with subscribing to the paper: first was when they hiked their prices substantially for existing customers with no notice. I cancelled because they showed no respect for their loyal readers.Because of the poor quality of most of their competitors, I relented and subscribed at a much cheaper rate through Google. One day the bank called to inform me of a large payment to Google Play. I checked me emails but had no recollection of having ordered anything. My bank cancelled me credit card and recovered the payment. The following day the FT informed me that my subscription would be renewed.Their journalism is better than most, but they won't survive unless they improve their customer service team.
