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paid subscription but no paper

I‘ve been a loyal subscriber of the FT for nearly 15 years. During that time I always paid my subscription on time, only recently for another year. Four weeks ago and without any notice the FT stopped sending me my paper. I wrote them several times but only received an automated message claiming that they will get back to me. They never did! If the FTs journalistic integrity equals their customer service‘s I should cancel asap anyway. The money for a whole year subscription is most likely down the drain though.

2
Date of experience: Sep 28, 2024