Throughout the entire process Freshdesk reps (both through Sales, AM, and Support) were always responsive! There was little time that went by before hearing some kind of response. They also almost always knew what I was asking - it is apparent that they work in the customer support field in their understanding of the sector. They come out with new products frequently so I don't need to wait long for a "I wish" to come true.One star removed for the automation of the product. It does A LOT but there are a few key areas (ie. reporting based on an automated Q1, Q2, etc basis). With that being said, they are constantly making product updates based on feedback. Awesome product!
