With Freshbooks for over 2 years. My card had been compromised so I cancelled it but forgot to update the payment details with Freshbooks. Rather than remind me of this they just completely restricted access to my account for me and my clients invoices, delaying some really important payments into my business as clients couldn't read the invoices. Should have at least told me why the account was restricted, to remind me to update the payment details. Updated the new payment details, downloaded what data I needed from the app then requested they close the account. As a small business, I don't expect anything for free, but I do expect a bit of warning when you're going to stop me and my clients from accessing the App. Found a better and cheaper app now. A lot of hassle but can't afford for this to happen again.
