Having been locked out of my Facebook account when I updated my laptop, I thought it would be a simple matter of just logging in again. I visited the log in page, entered my details and received a code, which I duly entered. I then discover that their two part security has my old phone number on it, a number now completely obsolete, and they expect to use this to verify my identity. I changed my number months ago, and updated it across all my social media, including Facebook, however, Facebook has a thing for stubbornly trying to use outdated numbers for verification purposes, when the sensible thing would be to use the updated one. Uploading your passport and answering from a registered email address is not enough for these people. Even then, you still have to pass the obsolete phone number test, which is of course, impossible. Explaining all this to them is also impossible, because they offer no means of normal communication for some reason - no helpline, no chatline, nothing, just the odd email that (you guessed it) cannot be replied to.
