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Facebook fails to protect from Hackers and Disables Accounts without an appeals process

I have been caught up with hacking loop that is preventing me from accessing account. This is what happened, somehow an individual has linked an Instagram to my account, they gained access to the Facebook account, got all the information they needed for whatever purpose they intend to use it for and then changed the age to under the legal requirement, which has prompted Facebook to disable it. They must have changed the email address as I did not receive an email that provided a way to appeal. Facebook Help pages require either that I log into the account, which I can't as it is disabled or log in via Instagram but the linked account is the hackers so I can't appeal through either of these means. I just want my photo's and contact lists back. The account is over 20 years old. I have lodged a complaint with the government bodies here in Australia, as Facebook failed to protect my privacy and have again failed me by providing no way to resolve this situation.

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Date of experience: Oct 19, 2024