***update*** jotform responded to this review with the same old responses. Still 10 weeks + no solution and still only offering the same old basic replies.Awful customer service when needing to resolve a critical issue. The stripe checkout integration (when embedded on our website) results in the form being submitted duplicate times. Over the past 10 weeks the only responses from customer services are " we will update you soon" and that they are "doing their best" to resolve it. Seriously, 10 weeks is doing their best?Everything else about jotform is excellent. However, what's the point of everything else being excellent when the stripe checkout integration fails?Apparently my issue was raised to a "higher priority" 3 weeks ago....still no response or solution. If you are thinking about using jotform on a working website, you might like to consider the support levels thoroughly before paying any subscription fees. They also appear to not care that i am paying one of the highest subscriptions and not receiving the service which was promised.
