jotform

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Not worth the hassle

This company has turned out to be more trouble than they are worth, and I am guessing, only looking for paid subscriptions. This was recommended by my host travel agency for a new business as there are minimal forms needed for my clients. Unfortunately, there seems to be an issue every few weeks with needing to "verify my business" and the attempt to collect PII from my clients. What makes this absolutely infuriating is the forms they have an issue with are forms that are provided by them when you start your account! They will shut off access to your account and you don't have access to your forms. My recommendation is to make sure you have copies of of everything and do a paid service with another company. Not worth the frustration and embarrassment for your business, go elsewhere. And no, you DID NOT send multiple emails and have impacted my business. I have enough and and so glad I did not pay for a subscription! You sent ONE indicating my form would be removed. If this was a problem, you should have indicated there was an issue the FIRST time you turned my forms off, the ones you provided! I will not be growing my business with your company.

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Date of experience: Apr 14, 2025