I returned to try Fiverr after trying them in 2019 unsuccessfully. To say my experience this time is worse is an understatment! The customer service is utterly frustrating to deal with and they have a rather complicated system where the designer has to approve a cancellation. As a customer you have no rights so be aware. The designer that I chose was recommended by fiverr. This was a big mistake. This person was rude, uncooperative and quite frankly did not have a sufficient understanding of English. Repeated text messages explaining what I was looking for and requests for his advice were met with repeated request to send briefs, to which the work which I submitted was so bad that I had repeatedly asked the designer to cancel to which he kept refusing. I contacted the customer support on several occassions and TJ, Madeline and now Zazu keep asking me for the same information over and over instead of following up from where their collegues left off in an attempt to resolve the issue. Becuase I am so fed up and want this head banging back and forth to come to an end, I offered $25 as a gesture of goodwill with no request for the designer to deliver anything because quite frankly he has nothing to deliver. All designs and ideas were submitted by me to which he merely copied and pasted it into 'his' design. The designer has repeatedly refused to cancel the order and Fiverr operates that as a paying customer we need to prove that we deserve the refund. The designer now wants $40 to which I have no idea why. I've now asked for a full refund and will not be using this service and I highly request that you DO NOT Pay anyone until you know the person can understand English and what you require first!!! I have repeatedly asked the designer to stop wasting my time and he still, to this day insists on delivering work when I clearly DO NOT want to work with this individual after trying to get my design done since Feb 2025. Incredible and atrocious company to give your money to. Whilst I have complained to Fiverr customer service who are taking ages to resolve the matter, the designer has marked the project as completed and has all my money!!! And I have nothing, no designs, and a delay of almost 6 months. Awful, stay away folks.
