fineartamerica

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I just closed my account and this is why.

I just closed my account and this is my response to the email I got from Fine Art America. As an artist their products are very expense and their customer service stinks!I ordered a test order to see how my customers would be treated by your company. I ordered a mask with one of my images on it and I noticed that the colors on the image online were the way the way I processed them and on the mask the colors were incorrect. I notified support and sent them a photo of the mask and they said there was no difference. I sent the mask back under the 30 day money back guarantee without a tracking number to see how honest your company was and guess what? I did not get my money back! I was surprised when my website auto renewed because the expiration date needed to be updated on my card. Now I find out that your platform doesn't provide right-click protection for my images and you blame web-browsers for it. It would seem you like to take advantage of artists for your own gain. I will continue to sell online with the sites I have the most success with.

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Date of experience: Oct 07, 2021