I wish I could give this company a ZERO. I have never experienced worse customer service. Never. I placed an order for an item which the website said would ship in 2-3 days. Less than 24 hours after I placed my order, I called to request that the recipient address be changed so that the gift could go straight to California, rather than to my address in Houston. First, I was told the item had already shipped --which turned out not to be true, as I found out after calling UPS. The company finally admitted the item was still in their possession, and after several calls and emails, I was told they could (as UPS had advised) change the address label before releasing the package. John in "customer support" (ha!) said, "Don't worry", it could indeed be changed and I'd receive a phone call confirming w/in 24-48 hours. That never happened. The label was never changed. Instead, the package shipped FIVE days after I'd placed the order -- to the ORIGINAL address. They had completely ignored me, lied repeatedly. Emails from "John" were no more than rubber-stamped replies, always opening with "I hope all is well!" --when clearly, it wasn't. There is ZERO "customer care" with these guys. They don't give a damn about the customer. I What could have been a pleasant experience turned into one of the most miserable customer "care" interactions I've ever experienced. I've ordered from this company before, but NEVER again. But they could not care less.
