I have never experienced such terrible customer service and utter disregard for a customer’s requests as I have with FineArtAmerica. This company deserves zero stars, but unfortunately, one star is the lowest I can give.Here's my experience:9/6/2024: I sent an email before placing my order for 20 custom T-shirts, specifically requesting that all shirts be printed on Bella+Canvas brand T-shirts. I made it very clear that I did not want Next Level shirts, as their black T-shirts look like charcoal gray, and their white T-shirts are completely gray – not white at all.9/8/2024: After placing my order, I sent another email to confirm that my request was acknowledged.9/12/2024: I followed up again since I had not received any reply. Despite sending three emails, I heard nothing back.Fast forward to when my order finally arrived – and it was a complete disaster. Despite my clear instructions, almost every T-shirt was printed on the Next Level brand (which I specifically said I didn’t want), and the one Bella+Canvas shirt that was sent was in the wrong size. To make matters worse, FineArtAmerica has completely ignored all my emails. It’s now been over 10 days since my last email, and I’ve received absolutely no response.What’s even more infuriating is that their website explicitly lists Bella+Canvas T-shirts under the Product Details for custom T-shirt orders and makes no mention whatsoever of Next Level brand shirts. This is false advertising, plain and simple.This company does not care about its customers. They ignore specific instructions, ship the wrong products, and refuse to communicate after multiple attempts. I have never dealt with such unprofessionalism and disrespect from a company.Do yourself a favor and NEVER order from FineArtAmerica.com. If something goes wrong with your order (which it most likely will), don’t expect them to fix it – they won’t even bother to respond. Save yourself the frustration and take your business elsewhere.
