CAUTION: This place could cause severe anxiety and mental anguish. Patronize at your own risk. #1 Cochran Nissan Monroeville service department charged me but failed to repair my 2019 Nissan Deathtrap. Upper management refused to refund my money, the service department has a big problem of not returning phone calls and bad communication skills. It took them over 30 days to order a part for my vehicle. The service manager has a bad ATTITUDE and a bad habit of not telling the truth, misrepresentation. The service department employees are angry, disgruntle workers who took my Rogue on a 50 mile joy ride running errands. When I exercised my right to get my vehicle fixed, # 1 Cochran Nissan and Nissan USA retaliated against me by ignoring my concerns and failed to fix my Nissan Deathtrap. No diversity in the work place. You would think that this dealership was located in Iceland, No people of color no where! Not even on TV, their TV channel is locked onto FOX NEWS. #1 Cochran Nissan Service Department does not have a courtesy shuttle for its customers. #1 Cochran Nissan of Monroeville contracts with Uber to shuttle their customers around town, and the wait time is 2 hours, 2 mile radius is the limit. They don't give a damn about their customers. #1 Cochran Nissan service department allowed me to drive out of their shop in an unsafe vehicle, a deathtrap waiting to kill somebody. When I reported a malfunctioning steering wheel problem to this dealership, instead of replacing the steering column the service department ignored my concerns and allowed me to drive out of their dealership in an unsafe vehicle, a deathtrap that almost killed me when the steering wheel locked up on me while I was driving. #1 Cochran service department never addressed the defected steering column and never will. Nissan USA is not willing to recall their 2019 Rogue so they made an executive decision to hide the truth from the public. The steering column on the 2019 Rogue is defected, loud & noisy, lock up steering wheel that could get you killed. #1 Cochran Nissan put me and my family at risk and for this the good folks a #1 Cochran can never be forgiven. This place needs an enema, Code of Ethnics, diversity and somebody with a set of balls to man the hell up. I been robbed! The day I walked in and asked for my money the good folks a Cochran looked at me!I paid for a service that I didn't get! When has scamming and lying become legit!I been robbed!Auto techs replacing parts that ain't broken! Marijuana the boyz at Cochran must be smoking!I been robbed.A bad experience I'll never forget!#1 Cochran is full of s###!I been robbed! Follow this review on Face Book A.C. Staples
