Where do I start? FedEx delivered my package without sending me a confirmation that it was coming so I ended up missing it.I called customer service, and the woman told me that they could re-deliver my package within 30 minutes. I thought that sounded sketchy, so although I agreed to stay in the location, which was my house, I called back to speak to another customer service rep to make sure that it was really going to be within 30 minutes. That lady told me that they could redeliver between 2 to 3 hours. After one hour passed I called back and that’s when a different lady told me that it would be guaranteed by 8 PM. At this point, I don’t believe anybody. I told them to go ahead and re-deliver by 8 PM because I’ll be home. Nobody showed up. I called the next day to find out when they were planning to deliver. I was told it would be by the afternoon. I got home from work at about 11:30 AM. After 40 mins passed, no knock on the door, I check my email only to see an email with a picture showing a sticker on my door, and the caption for the picture read that the recipient was not home. I was literally sitting in the house waiting by the front door.I immediately called the number on the slip to let them know that I was home and that the delivery person did not show up and that they falsely left a picture on my door. I’m assuming it was the same picture that they used from the previous day because there was no sticker on my door when I opened it and nobody came to my house. This debacle went on all day, with me talking to different customer service reps promising me things that did not happen and giving me bad information. Eventually, I was told that my package would be delivered the next day in the afternoon. When I threatened to make a complaint, all of a sudden, my package showed up the same day at sometime late in the evening. I only found out because I opened my door to go outside and it was sitting there.Unfortunately, this has happened before.
