fedex

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FedEx ruined my vacation

FedEx ruined my vacation. I lost once-in-life-time chance to see icebergs in Newfoundland, Canada because FedEx played hide & seek with my vacation laundry that I was trying to send home. Lost 2 vacation days, & drove 4 hours to faraway FedEx offices per FedEx directions to try to locate & fix problems they created with my box of my clothes I needed upon arriving home. First, took 2 hours to simply get a label & international invoice that's required to send. Second, took 2 full additional days to figure out their tracking system lied about location of box & that they'd returned package to FedEx store I'd sent it from. Ruined our vacation & yet they won't refund me despite the epic lies their system and staff told me. Don't believe FedEx if they say: "A supervisor will call you in an hour," "Your package is now moving," "We'll open a case and the case staff will help you," or my favorite, the notification from their system that claimed "the package will be delivered tomorrow." They turned my package into Jimmy Hoffa (no one knows where it is.)

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Date of experience: May 20, 2025