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Absolutely unacceptable and disgraceful…

Absolutely unacceptable and disgraceful customer service! My Facebook account, which I’ve had for 14 years without a single violation or complaint, was hacked via my Gmail. Instead of helping me recover it or offering proper assistance, Facebook immediately disabled my account — without any warning, explanation, or human communication.When I reached out for help, I was met with nothing but copy-paste bot replies and fake "support" that sent me the same broken link over and over again, ignoring everything I wrote. Despite being a Meta Verified paying customer, I received zero actual support.I’m beyond furious and disappointed — this is not only emotionally devastating, but a clear violation of my basic rights to access my personal data. If Meta continues to ignore me, I will take legal action for this unacceptable treatment and failure to provide the service I’m paying for.Shame on you.

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Date of experience: Apr 15, 2025