I ordered a pair of shoes from Farfetch. I’ve ordered from them several times before and they have been reliable. Until this last order. FedEx delivered to my hands, an EMPTY box. It was not left on my steps, it was handed to me. EMPTY. I have gone back and forth with Farfetch so so so many times and FedEx. Farfetch insists the box was weighed several times at 2lbs and weighed 2lbs when it was handed to me. They will neither replace the contents nor refund to me $315. My local FedEx office reviewed the tracking and says the box was weighed in Poland and NEVER weighed again. I, and my husband, saw with our own eyes, an EMPTY box. Yet Farfetch continues to tell me it weighed 2 lbs and the contents were in it. FedEx has told me Farfetch needs to file a claim. Why why why does Farfetch deny what we saw with our own eyes, and photographed and insist it was not empty? Why will they not submit a claim to FedEx given they were the last to handle the box? Why would I continue to pursue this case if not that the events are accurate? I took photos showing where/how the box had been opened and resealed, documented time stamps for calls, deliveries, photos. And yet they (Felipe, Edma, Rita, Daniela, Marta, Joana) continue to say I received the contents. And they continue to charge my card for $315. It is beyond comprehension. Nothing has been resolved despite what they say on this review site. DO NOT trust this company. They are not the old Farfetch. So to Felipe, Edma, Rita, Daniela, Marta, Joana…(sorry if I’ve missed anyone!) you’ve all failed epically at your job of providing customer service.
