Sadly, I did not have a good experience. I had to receive a dress at the end of February and chose my payment with Klarna. Unfortunately, I never received the dress. It has not been marked as delivered and I have proof of this. Despite asking them to find the parcel and let me know what is happening and either resend it or settle my Klarna payment, they have been sending me assurance emails that they are still figuring it out with the sending company. Meanwhile Klarna is asking for collection costs given that the time limit for the settling of the issue has expired and farfetch says it cannot do anything. Ridiculous. Will not buy from them again.
