I wanted to get some Birkenstock in regular width rather than narrow. Farfetch seemed to be one of the only places to actually offer both options so I felt comfortable choosing “regular” at checkout. Imagine my disappointment when the narrow style arrived! Now, everyone can get things wrong, but since then it’s been an awful customer experience. I’ve let them know via the online form immediately that I received the wrong article. It then took three days for me to get a generic email stating they need photos of the item (I had already attached this to the original form). Now I’ve been waiting for another two days for a reply to this, not knowing what’s happening and if I can initiate the return. I paid a lot of money for the delivery which I would like back and no one has commented on this at all so far.
