Terrible. Item was not delivered by FedEx, queried immediately after notification received saying delivered. Spoke with FedEx, they advised delivered but no signature or picture- I confirmed no delivery and door bell camera was not activated for 5hrs either side of supposed delivery. They wouldn’t speak to me. Contacted FarFetch they said they would investigate. Standard response, FedEx said delivered. Asked for proof several times, eventually “signature” sent - a line on a screen. Advised not mine, still no delivery, can I see picture. Never acknowledged this request just standard (and at one point, copy & paste previous email) response. FarFetch customer service are shocking, they have failed to deliver my item to me and deal with issue. I have had to dispute via card company. I cannot recommend Farfetch, the whole experience has been terrible.
