I called Fandango on Wednesday and purchased 4 tickets to Pets 2 for Friday, June 28 @ 2:20 pm by credit card. Since I did not have a printer at the location I was that day, I could not print the tickets. So I followed your instructions and went over to the theater to pick them up, taking my credit card that I used. The theater had my seats blocked out, but said that Fandango had not confirmed the purchase yet. I gave them my credit card so they could confirm the tickets but they said they could not give them to me. I called Fandango when I returned home to request the refund. They said they would refund the amount of the tickets only, they would not refund the "convenience fee". I received a message on my e-mail asking if I enjoyed the movie. NO... I DID NOT ENJOY THE MOVIE BECAUSE THEY WOULD NOT GIVE ME THE TICKETS, I even gave them a different credit card to use if that was their problem, they said no, it wasn't. I better get the refund.
