I selected a theater and movie and went to checkout. The system prompted me to log in. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. It was not the theater I had selected and we realized that when they could not scan the ticket code. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. It was their systems error that caused this entire issue! I will never use this service again and I was shocked when. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! How are state attorney generals everywhere not investigating this company??
