I will NEVER use fandango again. I purchased tickets accidentally for the incorrect day and realized it after the movie time passed. I called Fandango first, and they weren't helpful at all. They showed no compassion or empathy for the situation. They said we can't help at all immediately. Fandango has nothing in place for customer accidents like this. The movies aren't cheap and we make mistakes, so to have nothing in place to help ease the blow of the mistake is wild. I didn't want a refund. I just wanted to get tickets to the movie I didn't see or a gift card to offset the repurchase. (Something) I reached out to the theater, and they immediately showed empathy. The theater also stated they can help allow my mother and me to see the movie tonight.
