I had used a $5 reward during check out and also applied a gift card for the remainder. The entire original amount was taken out of my gift card so I was overcharged $5. Fandango refused to reissue or refund the credit. Did not know this had happened until the next time I tried to use my gift card about 3 weeks later. Fandango rep kept claiming that a credit was not possible. Cannot believe this was true. Surely a supervisor could reissue a $5 reward. Supposedly claim was escalated to corporate but I only received a form letter refusing my claim. Poor service!
