I attempted to purchase 5 matinee tickets this last Saturday totaling $80 after the ticket prices and the service fee. Put in my card info and the app told me that I did not have active internet and my purchase did not go through. My wife then purchases them straight from the megaplex site no problem, without the service fee I might add. Then Monday comes around and my wife contacted me at work, stating that your site did charge us for the tickets afterall! I contacted Fandango and had to write out my complaint, only to receive a call back later by someone who barely spoke or understood English and I barely understood them enough to be told it would take up to 72 hours for a decision. Within minutes I received a message stating that because I was reaching out with the problem after the movie time there was nothing they would do for me. I told them the problem was with there app and there was no indication that the sale went through. No email with a QR code for the movie, nothing charging my account the day of. As far as I was concerned, I had no reason to call the day of. In hindsight, I wish I would have read the reviews prior to my using the app, but I've never had this problem before and I've used it many times before. It look as though this has happened to alot of people. Common practice of ripping people off I guess. This was the last! I deleted it from my phone.
