I refunded an order and it showed the convience fee and ticket cost on the refund page. When I hit the refund button it showed I was only getting the ticket price refunded. Then after trying to get convience fee back I was told it’s in the term and conditions. I even asked if fandango would credit my account the convience fee for a future order, so they could keep the money and was denuded that request too. The real problem for me is that Fandango never said I was just getting the ticket price refunded until the refund had been initiated.
