Purchased tickets through the app for a kids movie Wild Robot. While we were watching the movie to our horror we heard noises on our seats and trays, grabbed our phones to get light and what do we see mice in our food and on the seats around us! We were told by the theater that we had to reach out to Fandango for a refund, which we did just for them to say the movie viewing time was passed so they won’t offer a refund. They supposedly “escalated” my case but received an automated response in about 30 seconds saying they were not going to do anything about it. I called back and was told the experience at the theater isn’t their problem. If you can’t stand behind your business model then you should stop selling tickets to places you can’t guarantee.
