familysearch

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
A person who stole my identity and is…

A person who stole my identity and is harssing people while pretending to be me. I just spent an hour with FS support, and had to listen to the support person explain to me over and aover and over that this didn't happen and I got frustrated because-just like always, calling for support is a big fail. The two women I spoke with just don't want to offer any sort of assistance> I'm reporting it to cyber crimes FBI. Second woman kept arguing with me, trying to explain how this is NOT possibly happening. I offered to send her the screenshot, she argued that it's not possible to create a screenshot of the webpage. she also told me NOT to send her the screenshot. She didn't want to see it She gave me a headache. I hung on on her when she wouldn't stop arguing. You recall when this began four years ago. It has taken away any pleasure I once had doing geneaology. This has been a constant for four years. Each time, it's reported, Family Search support claims it's not true

1
Date of experience: Mar 16, 2022