Someone stole my card data to charge the card through Metapay. I adressed the issue to Metapay. At first they provided a standard "bug off": "We were unable to verify your payment method. To protect our users, we can't confidently re-enable your payments account at this time". However, I didn't ask to verify my payment method (the scam is not related to MY payment methods, it relates to unauthorized use of my card by a third party through METAPAY), nor did I ask to re-enable my payment account, since I don't even have one established. As the thread was closed, my objection by email went to nowhere. The second request was seemingly successful: some Natalia responded they had verified the fact of the fraud and were going to refund me. As this didn't eventually happen, I presented them with the evidence from my bank. A while after I got the same "We were unable to verify your payment method", as if no previous reply by Natalia existed. The thread was again closed by Facebook support. This is abominable. Also, when one presses "See options" button, hoping there's a chance to appeal to their chatbot-like reply and submit a new message to the case thread, all one can see, once a thread is terminated for no reason, is "Delete message". This is mockery.
