The customer service agent Prashanth made my experience so easy and he was very helpful. Prashanth was able to take all my information and got me the flights I requested with using my airline credit. I was hesitant at first because the last time I tried to do the same thing a month earlier the lady kept transferring me and I was on hold for 3 hours. I am thankful for Prashanth he was able to do everything I needed himself and it was a painless phone call of 20 minutes. I hope everyone gets to receive help from Prashanth.
