expedia

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Deceptive and horrible company; unclear cancellation and refund policies

A few issues. 1) I was charged $94 more than I should have been charged. When I was booking my flight it said the total I would be charged would be $239.99. After I booked, I checked with my bank and the total pending charge was $333.99.2) I used a flight credit of $360.98 to cover part of the cost of the booking. According to Expedia’s policy, you can cancel within 24 hours and receive a full refund. This is NOT the case. They instead will refund the entire flight as a CREDIT. I now have $700 in flight credit that I won’t use ever. I should have received the amount charged to my credit card, back to my credit card. Expedia is a deceptive and horrible company. I will never use their service ever again.

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Date of experience: Feb 26, 2025