Dreadful experience. Arrived in Stockholm and on boarding the transfer coach, the driver needed QR codes as our tickets which we had not received. We had to pay to travel. When I contacted Expedia - going round and round trying to chat with human being- they kept saying it was the bus company’s fault! I asked for a refund of our extra payment plus please ensure I receive the QR codes for our return. The chat person even hung up on me!!! - I wasn't being unreasonable or rude, they just weren't being helpful. Despite receiving nightly emails informing me that they were trying to contact the bus company for a refund and I never received any QR codes. The bus company were brilliant. Luckily I could go to their information office and a refund and QR codes were promptly sorted. Expedia are still emailing me!!I won’t be using them again.
