Absolutely horrible experience with Expedia. And we were regular customers…until now. We missed our flight from Paris to Switzerland. We ended up buying a one way flight for later that night, direct with Air France for nearly $800! as we had other bookings to get to, also & unfortunately made thru Expedia. That was all bad enough however, upon preparing to fly back days later, we get a notice that our, previously paid for, return flight has been canceled since we didn’t make the first leg of it, what?? There was no previous communication to us on this matter. It has been explained since then that this policy is found in the contract (aka: fine print), whatever! So we end up booking a 4 hr train for another $300 to avoid the $800 flight repeat. And our prior $400 charge with Expedia was never used but fattened their bottom line. We called Expedia, and Swiss Air numerous times to remedy this but to no avail. All they could do is point fingers at ea other playing the blame game. In fact, it was explained to us by Expedia that “the Expedia App canceled the return flight but that it wasn’t done by Expedia,” huh? This one is untimately on Expedia, our trusted “travel agent.” Shame on them for this poor business practice and total disregard for supporting a long standing Silver level, repeat customer. So what should have been $400 cost us $1500. Bravo Expedia!!Now to get this word out on numerous platforms to warn others.
