Wow where to start...I had a medical issue that came up unexpectedly just before my trip.I understood that there was a no refund policy.On Friday April 4th, I called Expedia - from the hospital - who told me that the refund would not be an issue. The only reason why I didn't cancel there and then was because I was waiting on further information from doctors.I was discharged and went home on Saturday.On Monday, at 6:20 am I called back Expedia. There were no notes of my call. Anyhow, they now told me they had to notify the hotel for the refund but the manager (PK) was only in at noon.The hotel refused to give a refund (I was checking in that Wednesday @ 3 pm). Expedia stated that Theresa - front desk - had answered - and said no.So I called Choice Hotels custom service number, spoke to an agent who said that third party (in this case Expedia) was responding for any refund.I then called the hotel and spoke to PK...who stated the same, Expedia was responsible for the refund. As a gesture for the inconvenience he was going to give 40 000 points to my Choice Privileges Account. I didn't have one, so we set it up on the phone together. I have not seen those points in my account as of April 15th, 2025.At this time before departure, I am now in the middle of Expedia and Quality Inn pointing fingers at each other.I decide to go because I don't want to lose the money. I was on the fence. I was in the hospital because of a return of my AFib. Buy I should not have gone. It was a dumb decision that could have been avoided if both parties had worked someone out. I would have even paid a cancellation fee.So I arrived at the hotel on April 9th. Check in. Front Desk agent states that on my last day-Sunday 13th-i can leave my bags with Front desk after checkout that there is no problem with that. I get to my room it's fine. But the smell. I'm still not sure if it was weed, pee, or the air conditioner, or a combined of all of the above. I guess I just became accustomed to the smell over my stay. But it was nasty.Everytime I decided to check out the pool I noticed that no one took care of it. There was one guest on the 9th who was cleaning out the pool. It didn't look appealing at all.Breakfast was ok. They were out of sausages for a couple of days. Other than that - breakfast was good.Good location close to the airport which is nice. Easy to get downtown Sarasota.Last day on the 13th. I checkout with Teresa. I ask her if I can leave my bags there because my flight is at 6pm. She says no. Only after I say - wow you guys change like the wind - that she takes it back and says. You can leave your bags here at front desk but we're not responsible for them. Staff comes back here. I didn't know what to think. Are you telling me you don't trust your own staff.. Also, it's Sunday. And the only person I see there is Theresa.I left the hotel at 12:30ish after I had done a few things in the lobby. I had decided I would just take my stuff and go.That was the hotel stay. Update on the conversation between Expedia and Quality Inn. A supervisor - escalation tram- from Expedia emailed PK on April.12th (maybe 13th) again to request a refund.Today April 15th, I received an email stating that it had been refused and was against their policy.I am never staying at Quality Inn or using Expedia moving forward.
