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Robbery by Expedia & Court Yard Mariott in Albany ny

I will advise people to not use Expedia. They have your money and if something happens with your reservations they don't refund you back your money. I have to now fight for my money after they can't contact the hotel, when they know the hotel service sucks and the customers was dissatisfied. They refuse to refund me because the hotel has a policy and the hotel was in the wrong. The hotel said Expedia took my money not them. So now I have to deal with this issue and had a terrible stay at the Court Yard Mariott Hotel in Albany New York. The worse service 😫. They messed up my child's 13th Birthday celebration staying there. Took my money and gave terrible service and Expedia allowed it.

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Date of experience: May 01, 2025