Do NOT use this app for any hotel booking. Expedia just cancelled our booking which was made 1 year prior on 2/5/2024 and cancelled our PAID booking on 18th May 2025. Just 3 days before we are set to arrive in Langkawi! The reason? The hotel said the prices we paid were not the 'hiked up prices' that they want to use this week. How can Expedia even allow the hotel to cancel on us just 3 days before we are due to check in?? All because the hotel wants to play around with price hikes? The hotel is not contacting us back after claiming that they'll get the 'manager involved'. Expedia's help team is useless too. Their agent Kim Liang Ching actually said that we were the issue?! We wouldn't even know of the cancellation if we had not suddenly check our email. Kim Liang Ching even offered a reimbursement if we booked another hotel stay but it seems that is also another scam from Expedia. We cannot reach the agent and they are not responding to our emails. We cannot accept the hotel's reasoning for cancelling our paid booking knowing very well that no other hotel will be as available or as affordable. This hotel knew what they were doing and by playing with price hikes they simply cancelled on our paid booking. Expedia as accomplices allowed this to happen by cancelling our paid booking. DO NOT USE EXPEDIA. We are currently filing a case with the Tribunal Tuntutan Pengguna Malaysia under the ministry KPDN. I highly urge other people who have been mistreated by this unprofessional agency to do the same. Know your rights. Report them.
