Following disruption of our travel plans, we had to cancel our booking. The app and website did not allow us to cancel, so we had to endure a 1 hr cancellation phone call???Managed to cancel the car rental over the phone, however, the ‘adviser’ didn’t know or have the phone number to cancel as another 3rd party company was involved. Managed to find the third party and there doesn’t seem to be anywhere to cancel the booking that the adviser said we were entitled to do too. The whole experience with Expedia has been disgusting. We were sent around and around, another typical display of companies cashing in and robbing people. Will not be using this unstable company again.
