Do NOT use Expedia.com for booking!Last year, I booked a flight through Expedia that was canceled due to weather. They issued me a JetBlue travel credit for $163.10, valid until August 3, 2025.When I recently tried to use the credit, Expedia told me I’d be charged a $100 fee to use it and insisted I had to travel by August 3, 2025—not just book by then. This is false. I confirmed directly with JetBlue that the credit only needs to be booked by that date, not used.Despite this, Expedia’s customer service was no help. I had to call multiple times, was kept on long holds, transferred repeatedly to offshore reps who gave me misinformation, and even had calls abruptly disconnected. It wasn’t until I filed a formal complaint with the Better Business Bureau (BBB) that Expedia finally acknowledged their mistake but continues to make up lies and playing games instead of refunding me.Don't let this happen to you. Don't use Expedia.com!
