I booked a flight through Expedia and PAID EXTRA for baggage and seat selection. When I went to the airline’s website (Air Transat), I found out none of it was registered — I was being asked to pay AGAIN for the same things I already paid Expedia for.So I reached out to support thinking this would be a quick fix. Nope. What followed was a complete runaround. I was first connected to someone who claimed they couldn’t help me because they only handle Expedia US bookings, and I had to call another number for Expedia Canada. When I asked them to simply forward my information or connect me — they said they couldn’t even do that. No help. No solution. Just dumped the problem back on me.I wasted hours on chat, was bounced between agents, and not one person took responsibility. No refund. No resolution. No confirmation that my seat or baggage fees were carried over to the airline. Just empty apologies and scripted nonsense.Expedia took my money, didn’t deliver the services I paid for, and left me completely on my own. Their customer service is broken, disorganized, and borderline useless.If you value your time, money, or sanity — do NOT book with Expedia. This was a complete scam.
