Another long term user of Evernote here, who has been steadily disillusioned over the past couple of years. Was staggered by the 78% increase last year, but negotiated a discount to see if all the promises of development and improvements would be delivered. A year on, no discount offered unless you are a new customer. I still feel that a 67% hike is a bit steep in one go, and would have appreciated a step increase as a bridge towards the full price in return for my ongoing support. I have been denied, as my ongoing support is apparently of no worth.Sure, there have been some improvements, many overdue considering I was paying £45 for Premium for many years with no return on that investment. Are those improvements worth £80 a year? No. And as an existing customer, I resent covering the cost of all the new customers who are now getting discounts to convert from Free plans.It never fails to amaze me how many companies focus more on new customers but completely ignore their existing base; the ones who supported them from the beginning, who tolerated the inadequacies of the system because they felt that they were getting value in return for their investment. It is those loyal customers who are now writing 1* reviews in their droves because they have been completely shafted by Bending Spoons.Despite their attempted justifications for the price hike, the synchronisation still lags and only works one way, integrations are lacking, offline no longer works, a bunch of new features no-one wanted, tasks that can't even be listed let alone exported... Too much of trying to make Evernote all things to all people and make it multi-functional, rather than leave it as a digital notebook that can be fully integrated with other productivity tools.And don't start me on their Customer Service - or lack thereof. A bot providing generic responses based on keywords in an enquiry is the Customer Service experience expected from a free service; not one at £80/year. Further interactions should be bespoke, not cut and pasted from generic texts. We can all read your policies, if we're then sending in a ticket, it means that our enquiry isn't covered, or has nuances that need further clarification. Treat us like fools and we'll behave like fools; mostly by moving to the next best platform.
