Wish I would have read all these reviews BEFORE being scammed on ticket purchase. I have documentation from concert venue that a concert never took place on date I purchased and that is was indeed a scam. Went through all the steps eventbrite said too including sending their customer service an email etc. Disputed charge with my credit card and Eventbrite STILL denying!!! I even went so far as to send music artist a message on Instagram asking if he performed on date we bought tickets for and heard back NO. Stear clear of this company! They do not stand by customers and fraudulently charge people for concerts that DID NOT TAKE PLACE.