Ordered first item on Etsy - which I regret. The item was a Christmas present and I have never received it. I have contacted the seller and have received no response - complete sham. I have send messages to Etsy and do not get a response - Etsy App will not allow me to open a case. The shop is still on Etsy taking people's money and not sending products (as other customer feedback confirms). The Etsy protection promise is just words - avoid platform
