I had an Etsy account in 2009 and did not use it again till 2024. I got into crochet so I found some patterns from some very talented individuals so I bought several and they successfully went to my email and I was billed. I went in later to use the patterns and they will not allow me to see them. I went to reopen my account it said it was an invalid password so I tried to create a new one and it wouldn’t let me. It said I violated terms and was notified in 2009 (almost 16 years before) and I should know why. I didn’t. I was very careful to honor their terms and conditions when I used their site. I tried resetting my password to contact support. It would not allow me to, saying my account was suspended. So, I tried to file a claim, it said my account in question did not qualify for a claim. That’s when I contacted Etsy support from my second email and explained my problem and they would not help. They kept saying, after a couple tries to explain, that they really needed me to contact from that email in question so I explained to them I was well aware of that and that’s what I was trying to accomplish. Now it says I can’t purchase from any account I create and I am still at a loss as to why. They were not polite or helpful. They took my money and will not reimburse or ask about the payment method used or try in any form to help me work with them to satisfy the problem. If you are a seller, I would question how much more business can you get if they were easier to work with.
