Used to be a seller on Etsy, shop now closed. 10+ years on Etsy and nothing but 5* reviews. Sold 3 items to one buyer a few months ago. She sent photos of them on her wall, in use, and said how delighted she was with them. She messaged a couple of weeks after they were delivered saying that she didn't like them anymore and that they "weren't pretty like the ones in the photos". I explained that because they'd been used I couldn't accept them back for a full refund as she was demanding and that they were, in fact the exact items in the photos. She then claimed they weren't the same as the items in the photos in the listings. They were unique, hand made items, each one very clearly the ones in the detailed photos on each listing. Then she said they'd fallen apart. Not possible as I know how well made my items are, but I asked for photos. Non provided. Then she said that she hadn't received them and I needed to refund her. I pointed out the photos she'd sent and she became very aggressive. She then leaves me 3 x 1* reviews stating that my items are extremely poor quality. I approached Etsy, assuming that they would support me. No. Not a chance. Reading the messages she'd sent it's very VERY clear she's a scammer and has done this before - and probably ended up with free items when sellers gave in and refunded. Etsy couldn't be bothered even reading the messages. So, after 10+ years of nothing but 5* reviews she leaves 3 x 1* reviews which cripples my feedback as they work out an average of the last 3 months. I ended up with 2.9* overall as not many buyers had left feedback in the last few months (most don't). No one is going to buy anything from a seller with 2.9*, I certainly wouldn't. Etsy shop closed, business destroyed. Appalling, not only is there no support but they actively support scammers by siding with them and allowing them to stay on the site, ruining people's businesses. Don't get me started on all the cheap Chinese junk that's flooding the site - they do nothing about any of that but won't support genuine sellers.
